FACTFINDER
April 2017


Trust is a major issue impacting organizational culture, effectiveness, and profit. Managers and employees rarely raise issues of trust head-on because it can prompt questions of loyalty. Yet, top business writers and thinkers point to the critical role trust plays in leader and company success.

Here's what you can do to create trust:

  1. Discuss what trust is and what it isn't. If you ask for a definition of trust, you will get varied answers, and most are fuzzy. Trust must be earned; can't be granted.

  2. Identify what behaviors create suspicion and distrust. Are they intentional or coincidental?

  3. Deal directly and openly with trust-related issues and behaviors. Learn how different ways of communicating can promote trust or distrust.

  4. Train leaders how to create trust and how trust affects goal accomplishments. Look at what is said and what isn't.

  5. Trust is a function of capability and predictability. How do employee and supervisor behaviors measure up against these criteria?
Is tackling trust too daunting? Get professional, experienced guidance to navigate the maze and discover how to make trust an integral part of your everyday business affairs.

At HRA Services we are experts in helping organizations develop effective leaders and teams. We do it with a proven approach where everyone wins!

Call HRA Services, Inc. at (610) 869-4494 or email us now.